Updated: November 20, 2024

At Pet Paws Club, we strive to ensure customer satisfaction. Please review our return policy carefully before initiating a return.

1. Eligibility for Returns

• Eligible Items: Most items are eligible for returns, except:
  • Personalized items.
  • Used or partially used items.
• Damaged or Defective Items: If your item arrives damaged or defective, please contact us for assistance.

2. Return Timeframe

• Returns must be initiated within 7 days of delivery confirmation.

3. Return Process

• Proof of Purchase: Customers must provide their order number when requesting a return.
• Authorization Required: All returns must be authorized by contacting us through our Contact Page. Unauthorized returns will not be processed.

4. Refund Details

• Refund Method: Refunds are issued to the original payment method.
• Processing Time: Refunds are typically processed within 5-7 business days after the returned item is received and inspected.

5. Exchanges

• Conditions for Exchanges: Exchanges are accepted for items that are unused and in their original condition.
• To initiate an exchange, please visit our Contact Page.

6. Return Shipping Costs

• Customers are responsible for the cost of return shipping.

7. Condition of Returned Items

• Items must be returned in their original packaging and unused condition.
• Partially Used or Opened Products: Returns are not accepted for items that are opened or partially used.

8. Special Scenarios

• Gift Returns: If you need to return an item received as a gift, please complete the form on our Contact Page.
• Satisfaction Guarantee: We accept returns for items in their original condition.

9. Contact Information

• For return requests, please contact our Customer Success Specialist at our Contact Page. Once authorized, you will receive instructions on where to send your return.

10. Address for Returns

• Returns are processed at a designated location. Customers will be provided the return address upon contacting our Contact Page.

Thank you for shopping with Pet Paws Club! If you have any questions about our return policy, please don’t hesitate to contact us.